Dedicated account executives

H&A’s client service team are briefed not to sell H&A services, but to sell a client’s product. It is their job to understand the clients business and to assist clients in the development of strategic and tactical solutions to business requirements.H&A employs client service professionals in each of its regional offices (Durban and Johannesburg). Key areas of focus include developing relationships and achieving the highest levels of fulfillment for our clients and their brands.

Strategy 

For the client who requires a holistic retail strategy, a display solution is simply not enough. Our extensive experience with trade environments, appropriate markets, consumer insights, latest trends, and industry related developments enable us to provide innovative solutions which include any storage, distribution and implementation problem.We work closely with sales, marketing, channel and category leaders to ensure that our product enhances theirs. Intimate knowledge of our client’s brand/product is an essential ingredient in formulating the ideal retail solution.

Design

In addition to manufacture, H&A has its own ‘through the line’ advertising and design studio which is able to demonstrate its specific strengths in becoming a leading provider of strategically driven, innovative, cost effective and appropriate ‘Marketing at Retail’ solutions, where exceptional design is deployed to meet the business needs of its clients' brands.

To ensure optimum shopper engagement, H&A employs specialists in the creative arenas of graphic and structural design. We draw upon skills from the fields of architecture, structural engineering, graphic design, and the various art media to develop impactful, innovative display solutions of the highest quality to suit our client’s budget.

Creative and graphic design is undertaken with the upmost sensitivity to brand blue prints and by working closely with our clients brand builders.

Staying ahead of the game entails constant research and development into shifting shopper requirements, brand key developments and trade environments. H&A invests in keeping current with global trends in marketing and advertising.  Attending workshops and conferences such as Druppa, ECR, Globalshop and POPAI Online University helps us to achieve this. 

H&A is also represented, as a founding member, on the board of the South African chapter of POPAI.  The marketing at-retail industry will now be taking significant steps forward to develop standard metrics to be syndicated for all in the industry to use. POPAI, with others from around the world, has begun to develop this research standard under a program called the Marketing at Retail Initiative (MARI).

H&A regularly benchmark and test production performance, drawing on comparisons between suppliers in both local and international industries. Through the ongoing process of research and development, new and innovative manufacturing techniques are being sourced and tested in order to enhance the competitive edge of a clients’ product.

This facility is run and managed by experienced professionals and is governed by stringent quality controls.

In-house manufacturing capabilities include:

·         Lithographic printing (large format 4 colour machine)

·         Lithographic printing (710 X 1020 small format 5 colour machine)

·         Wide format digital printing

·         Flat print

·         Laminating

·         Die cutting

·         Make-up and gluing

·         Kitting

·         Packaging

·         Quality control

·         Large format Guillotining

·         Large & small size plastic vacuum forming

·         Plastics routering

·         Plastic heat bending

·         Plastic fabrication

·         All in-house steel sheet, wire and tube fabrication facilities

·         Steel and plastic component assembly

·         Global Distribution

·         POS warehousing

·         POS delivery and instillation

·         POS tracking and maintenance

·         POS Training

Our understanding of the supply chain, trade environments and industry related developments enables us to streamline our offering into an integrated, synergistic relationship between manufacturing storage and distribution. We are able to manage the logistics and delivery of the POS, assisting operational teams with rollout and installation. By offering expertise and structure throughout the entire process, we are able to facilitate the delivery and implementation of world class rollout strategies.

Insights into logistics not only ensure improved speed to market, delivery and implementation of our display solutions but they also enable us to provide our clients with innovative costing and buying strategies.